Returns and exchanges

You have 30 days from delivery to return anything unopened. If something arrives damaged, faulty, or in the wrong size, tell us and we will put it right — you will not be stuck with it.

30 daysOn unopened items, from the day it arrives.
14 daysTo report anything faulty, damaged or wrong.
5 business daysTo get your money back once we approve it.

What can be returned

  • Unopened, unused, hygiene seal intact — returnable within 30 days of delivery. Change-of-mind returns are shipped back at your cost.
  • Faulty, damaged in transit, or the wrong item — reported within 14 days, we cover it. In most cases we replace or refund without asking you to ship anything back.
  • Wrong size, unopened — return it and we will send the size you need. Same 30-day window.

What cannot be returned

This is a hygiene product that is worn against the skin, so once the seal is broken and the bra or the forms have been tried on, it cannot be resold and cannot be returned. That is the one rule we cannot bend.

If you are not sure which size to order, email us before ordering with your underband measurement and what you are aiming for. We will tell you exactly which of the four sizes to take — it takes one message and saves the return entirely.

How to start a return

  1. Email us firsthello@cuthbeat.com with your order number, which item, and a photo if it is damaged or faulty.
  2. We reply within one business dayYou get a return authorisation and the correct return address, or an immediate replacement or refund if a return is not needed.
  3. Send it back if we ask you toPack it as it arrived, seal intact. We refund within 5 business days of it reaching us and passing inspection.

Start a return

Refunds

Approved refunds go back to the original payment method within 5 business days. Original shipping is refunded only when the return is our fault — wrong item, damaged, or faulty. Depending on your bank, the refund can take a further 3 to 5 days to appear on your statement.

Exchanges

Want a different size? Email us with your order number. If the original is unopened we ship the replacement as soon as the return is scanned, so you are not waiting for two shipments in sequence.

Please do not ship anything back without contacting us first. Parcels that arrive without a return authorisation cannot be matched to an order and cannot be processed. The legally binding version of these terms is our Return and refund policy. How we handle your details is set out in our Privacy notice.