Refund policy

30-day returns on unopened items. You can request a return within 30 days of delivery. The item must be unworn, unwashed and in its original packaging with the hygiene seal intact. Return shipping for a change-of-mind return is at your cost.

Hygiene exception. For hygiene reasons we cannot accept returns on items that have been worn or tried on against the skin. Please check your size carefully before removing the seal. If you are unsure, email hello@cuthbeat.com before ordering and we will confirm the right size with you.

Wrong size, damaged or faulty. If we sent the wrong item, or the item arrived damaged or faulty, contact us within 14 days of delivery with your order number and a photo. We will not ask you to ship the item back — we send a replacement or refund in full, including the original shipping. The same applies if a hygiene seal arrives already broken.

Exchanges. Want a different size? Email us with your order number. If the original is unopened we dispatch the replacement as soon as the return is scanned, so you are not waiting for two shipments in sequence.

How to start a return. Email hello@cuthbeat.com with your order number. We reply within one business day with a return authorisation and the correct return address. Please do not ship anything back before contacting us — parcels that arrive without a return authorisation cannot be matched to an order and cannot be processed.

Refunds. Once the returned item reaches us and passes inspection, we refund the full item price to your original payment method within 5 business days. Original shipping costs are not refunded unless the return is due to our error. Depending on your bank, the refund can take a further 3 to 5 days to appear on your statement.

Cancellations. Orders can be cancelled free of charge before they are dispatched. Once an order has been dispatched, the return process above applies.