Every order ships from our warehouse within 24 hours on business days. Your tracking number is emailed to you automatically the moment the parcel leaves us — it usually starts updating within 48 hours.
What the tracking usually looks like
- Order placedConfirmation email right away. Nothing has shipped yet.
- Dispatched — within 24 hoursYou get a second email with the tracking number. The parcel has left the warehouse.
- In transit — 5 to 9 business daysTracking may sit still for 3–4 days while the parcel clears export and handover. That is normal.
- DeliveredLeft in your mailbox or at the door. No signature required.
If something looks wrong
Tracking has not moved for more than 10 business days
Email hello@cuthbeat.com with your order number. We open a trace with the carrier. If the parcel cannot be located we send a replacement or refund in full.
It says delivered but nothing arrived
Check the mailbox, the mail room, and with neighbours first — small unbranded parcels are easy to miss. If it still has not turned up, email us within 7 days of the delivery scan and we will sort it out.
I never received a tracking number
Check your spam folder for a message from Cuthbeat. Still nothing? Email hello@cuthbeat.com with your order number and we will resend it the same business day.
I need to change the delivery address
Possible before dispatch only. Email us as soon as you can — once a parcel is in transit the address cannot be altered.
Order numbers (like #1001) are internal reference numbers — they cannot be tracked. Use the tracking number from your shipping confirmation email. Our full delivery terms are in the shipping policy.